Overview of Product and Service (General) Tabungan Mestika Download Here
Product Risk
- In case of the loss of the savings book:
- The client shall close the account at the bank where the opening has been done;
- The client shall sign a loss declaration with sufficient stamps;
- The client shall open a new account if necessary.
- The account is automatically closed if the balance is “0”.
- The bank has the rights to block a bank account anytime based on its discretion considering any inappropriate use of the account.
- The account balance shall be deducted if the interest is unable to cover the administration fee.
- The savings account becomes dormant if the client has not made any transactions for 6 (six) consecutive months and the client shall reactivate the account at the office where the opening has been done.
Any changes in the terms and conditions and/or costs associated with the product shall be informed by the bank via electronic media and/or announcement and/or registered mail and/or courier (expedition) and/or directly via telephone.
Notice sent via registered mail or courier (expedition) is considered to have been received by the client 7 (seven) days after dispatch.
Complaints concerning products
Any complaints from the clients can be made face-to-face, via letter and call center not including complaints on the mass media. Complaints shall be made by completing the Complaint Form consisting of information about:
- name of client
- bank account number
- description of complaints
- name and signature of the officer in charge of complaints
Fees
- Monthly administration fee is Rp. 5.000, - per month
- ATM Card administration fee Rp. 4,000,- per month
- Monthly administration fee (dormant)is Rp. 10.000, - per month ( the average monthly balance less than Rp. 500,000,- )
Auto Debit fee for BPJS Health, PLN, PDAM Tirtanadi Medan, TELKOM (Landline and Indihome), XL, TELKOMSEL (Halo) and INDOSAT Ooredoo IDR 2,500 per monthly bill.
- OD Safe Guard / Sweep fee is Rp. 1.000,- per transaction
- Cumulative transaction printout Rp. 5.000, - per page
- Account closing fee is Rp. 20.000, -
For more information call us MestikaCall 14083 or visit our nearest branch.