Last Updated: December 17, 2024

PT. Bank Mestika Dharma Tbk. is committed to safeguarding and protecting all data under our management, particularly Your Personal Data. As a manifestation of our commitment to the protection of Personal Data, we have prepared this Privacy Notice as a form of our responsibility to comply with the provisions stipulated in Law of the Republic of Indonesia No. 27 of 2022 concerning Personal Data Protection. This Privacy Notice aims to provide You, our valued Customer, with a sense of security and comfort.

To Begin with, Let’s Find Out What is Personal Data?

Personal Data refers to any data about an individual that is identifiable, either on its own or in combination with other information, whether directly or indirectly, through electronic or non-electronic systems.

What Personal Data Do We Collect?

We collect various types of Personal Data to facilitate our services and process Your data, including:

• Name, Identification Number (E-KTP/KITAS/KITAP/Passport), Tax Identification Number (NPWP), address, phone number, date of birth, occupation, and email.
• Financial Data: Bank account number, monthly/ annual income, transaction data, credit data, asset data, collateral data, tax data, and other financial service information.
• Family Data: Marital status, spouse's name, number of children, and other necessary family data.
• Biometric Data: Signature, voice recordings, photos, or images.
• Any additional data relevant to the purpose of processing Your Personal Data.

What is The Purpose of Us Processing Your Personal Data?

We process Your Personal Data for the following purposes :

• Provision and Management of Services
To provide, manage, and enhance our services, products, facilities, or offerings;
• Communication and Marketing
To communicate with You for the purpose of marketing, updates, developments, improvements, complaints, or other purposes related to our services, products, facilities, or offerings;
• Business Operations Management
To manage our business operations effectively and efficiently;
• Execution of Contracts or Agreements
To fulfill obligations under any contracts or agreements with You;
• Legal Compliance
To meet obligations as stipulated by applicable laws and regulations;
• Execution of Regulatory Orders
To comply with orders or instructions from authorized regulatory authorities;
• Legitimate Interest
To process data in accordance with rights and obligations within our relationship with You or for any other legitimate interest in compliance with applicable regulations.

What are Our Bases for Processing Personal Data?

Our bases for processing Personal Data are:

• Your explicit consent for processing;
• Execution of contractual obligations;
• Compliance with legal requirements;
• Protection of your vital interests;
• Exercise of authority under laws and regulations;
• Fulfillment of other legitimate interests, ensuring a balance between our interests and Your rights.

What Are Your Rights as a Personal Data Subject?

As a Personal Data subject, You have the right to:

• Request access to copies of Your Personal Data;
• Obtain clarification regarding the use of Your Personal Data;
• Terminate the processing of Your Personal Data;
• Request the deletion or destruction of Your Personal Data;
• Complete, update or correct Your Personal Data;
• Withdraw Your consent for the processing of Your Personal Data;
• Restrict the processing of Your Personal Data;
• Raise objections to the automated processing results;
• Exercise other rights as stipulated by applicable laws and regulations.

We will fulfill these rights in accordance with the provisions of applicable laws, regulations, as well as our internal policies. However, it is important to note that exercising these rights may impact or affect our obligations or ability to provide services, products, facilities, or offerings to You. Furthermore, if there is a binding agreement between You and us, the fulfillment of those rights will also consider the obligations that You have agreed under that agreement.

What About the Transfer of Personal Data?

In processing Personal Data, we may engage or collaborate with Third Parties. Such collaborations are conducted with our commitment to ensuring the protection of data as required by laws, regulations, and our internal policies, particularly those related to Personal Data Protection.

How Do We Protect the Security of Your Personal Data?

The security of Your Personal Data is one of our top priorities. To protect Your data, we implement strict and comprehensive internal procedures to prevent data breaches. These measures include information technology security policies, data access monitoring, and strict control over parties who have access to the data. However, we encourage You, as the Personal Data Subject, to exercise caution in using Your Personal Data. Every digital data transmission carries a risk of breaches, therefore it requires a shared effort between You and us to ensure the maximum security of Personal Data.

What About Cookies?

Cookies are sets of information that contain record of activities and browsing history when visiting the website (via computers, tablets, or mobile phones). Through the use of cookies, we collect and analyze information related to the usage and/or visitors of our website. Regarding the cookies, You can choose to allow or decline the use of cookies by adjusting Your browser settings.

How Long Do We Retain Your Personal Data?

We retain Your Personal Data as long as necessary for legitimate processing purposes and in accordance with our Internal Retention Policy and applicable laws and regulations.

Can This Privacy Notice Change?

This Privacy Notice may be updated periodically as needed and in line with applicable laws and regulations. We will indicate the last update date at the beginning of this Privacy Notice.
If any part of this Privacy Notice is deemed invalid in the future, such provision will not affect the validity of other provisions within this document until the relevant changes or adjustments are made.

Contact Us

If You have any questions regarding this matter, please contact Bank Mestika’s Customer Service at 14083 – MestikaCall. Alternatively, You may also submit Your inquiries via email to : [email protected] or visit the nearest Bank Mestika branch.